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RETURNS

Items can be returned for exchange or store credit within 14 days from delivery. Items must be returned in the same original condition and packaging, without damage. Shipping costs are paid back by us, as far as instructions are carefully followed.

If you wish to return an item, please contact email sales@marcbernstein.com and we will provide instructions for shipping the item back.

 

Authorized returns must be shipped using the carrier suggested by us.

SHIPPING POLICY

Free shipping worldwide for all orders. All product prices are inclusive of taxes.

FAQ

1. How long will it take to receive my order?

 

Your MBNY accessory is made to order.  Bracelets and Jewelry production time is 1-2 days.  Leather items, including handbags and wallets, production time is generally 7-10 days, but may vary depending on the time of year.  Once you place your order, we will send you an order confirmation with anticipated ship date.

 

Our standard shipping method is US Postal Service First Class Mail.  Delivery time varies between 1-5 days depending on your geographic location.  In the event that you require faster, date specific shipping, Express shipping (FedEx, etc.) is available for an additional fee.  To arrange for Express shipping, place your order through the website, and then send a separate email to sales@mbernstein.com to arrange for this service.

 

2.  Is there any charge for shipping?

 

No, there is no charge for standard shipping.  Within the United States, we ship by US Postal Service First Class Mail with tracking number.  For International shipments, we ship by DHL.  Typical delivery time is 1 to 3 days.   

 

3.  What is the Return Policy? 

 

We offer a 100% guarantee that if you are in any way dissatisfied with your purchase, we will exchange your purchase, or give you a full refund.  In the unlikely event that you need to make a return, please send an email to sales@mbernstein.com.

 
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