returns

​we offer a 100% guarantee that if you are in any way dissatisfied with your purchase, we will exchange your purchase, or give you a full refund.  In the unlikely event that you need to make a return, please send an email to sales@marcbernsteinnewyork.com, and we will set you up with return shipping within the usa for free. 

 

any product purchased during the holidays may be returned until January 15, 2022. 

shipping policy

free usa shipping and free return shipping.  free shipping is with us postal service with tracking number, and delivery time varies from 1 to 5 days.  express shipping is available for an additional cost.​  for International shipments, we ship by fedex.  fedex delivery time is generally 1 to 3 days.  please also consider international shipments may incur import duties and taxes.

FAQ's

1. how long will it take to receive my order?

 

your MARC BERNSTEIN NEW YORK accessory is made to order in our lower east side, new york design studio.  bracelets and jewelry production time is typically 1-2 days; leather items, including handbags and wallets, production time is generally 3-10 days, but may vary depending on the time of year.  Once you place your order, we will send you an order confirmation with anticipated ship date.


our standard shipping method is us postal service.  delivery time varies between 1-5 days depending on your geographic location.  In the event that you require faster, date specific shipping, express shipping is available for an additional fee. 

 

2.  is there any charge for shipping?

 

no, there is no charge for standard shipping within the united states.  we ship by us postal service with tracking number.  for International shipments, we ship by fedex.  fedex delivery time is generally 1 to 3 days.  please also consider international shipments may incur import duties and taxes.

 

3.  what is the return policy? 

​we offer a 100% guarantee that if you are in any way dissatisfied with your purchase, we will exchange your purchase, or give you a full refund.  In the unlikely event that you need to make a return, please send an email to sales@marcbernsteinnewyork.com, and we will set you up with return shipping within the usa for free.